The sole purpose of any service desk is to make the customers happy.
To nurture the loyalty of customers is the problem to debate that many organizations don’t pay attention to.
One of the favourites pre-recorded one-liners of the customer support is that “They are more than happy to help us”.
No matter what to deal with the frustrated customers is not an easy job
What makes your customer support to stand out?
The moment any customer submit a ticket, you put “your blood and sweat” in resolving the issue.